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Who We Are

You need an agency that will serve your needs. We are that agency.

We are your local, independent insurance agency committed to helping protect the things our clients love most. Our goal is to offer a better option for businesses, individuals, and families to cover their risks, focused on quality and cost (in that order). We felt that it was time to get back to the basics by focusing on customized client service instead of quotas. Qualities like integrity, responsiveness, personalized service and an ever-growing knowledge of our craft.

The entire focus of our business is YOU. What we’ve found is that BIGGER isn’t always better. Too often, bigger means that clients become numbers instead of people, and doing what’s best for the company means sacrificing what’s best for the client. We weren’t okay with that. We created RWR West Insurance to get away from bottom lines and quotas that reign and many agencies, and get back to why insurance was really created: to help people just like you.

Instead of reaching customer services when you call, you’ll reach one of the brokers directly serving your account. And we think that’s pretty awesome.

How will we help you?

Having a good broker is like having a good accountant. You could do the dirty work yourself, but you’ll save a lot of time and trouble (and often money, too) by having an expert in your corner. And unlike your account, our services are free to you. We help you select the best coverage for your lifestyle at the best price.

Don’t get stuck holding a really expensive piece of paper. Insurance isn’t one size fits all. Getting an online quote in 15 minutes or less may save you some money, but what will it cost you in the long run? Your policy needs to address your specific risks, and ensure there aren’t costly gaps. We help you find coverage that gives you the essentials:

Why Our Clients Choose Us


Meet with Our Team

Service is our middle name. Click here to meet the team that makes your business their business so that you can sleep soundly knowing they’ve got you covered.

John M. Jacquat

John M. Jacquat Partner

As the Founder and President of RWR West Insurance, John created a client service-driven insurance agency based on his values of honesty, hard work, and the importance of continual learning. In his professional experience, he has discovered that earning clients’ long-term trust is only achieved by putting their interests first – always.

Shannon Lissolo

Shannon Lissolo Client Solutions Manager

As a Client Solutions Manager at RWR West Insurance, Shannon has built a career around helping local businesses grow and thrive.

With over 30 years of experience in the standard and surplus lines sectors, she is a detail-oriented client liaison focused on business insurance and commercial liability. Specializing in non-traditional, higher risk lines, Shannon expertly services clients that other agencies often don’t have the capability to cover.

Danny Ordal

Danny Ordal Client Solutions Specialist

Danny began his insurance career in early 2016, but has a detailed and positive history of customer service. He spent 6 years in the United States Marine Corps, is a combat veteran of Fallujah Iraq, and earned the rank of sergeant. His time in the Marine Corps taught him the important foundation of service to others, integrity, and honor. His professionalism, infectious personality, and passion for people make him an integral part of our team, and for your business as well.

Melissa Sullivan

Melissa Sullivan Client Solutions Manager

Melissa’s vast background of insurance knowledge and leadership allow her to strategize with clients, in order to provide the best coverage and protection solutions. Her commitment to clients and community shows through unmatched customer service and integrity, while her experience and honesty provide a bottom line advantage for both personal and commercial clients. Melissa has earned several industry designations (CIC, CISR, CPIW, AIP), solidifying her dedication to knowledge and education, to ensure she provides best-in-class risk management solutions.

Todd Roadman

Todd Roadman Partner

Following graduation from Bedford High School in 1976, Todd attended Juniata College where he earned a Bachelor of Science Degree in 1980. He has been active with the Agency since 1980 when he joined the staff of Reed, Wertz & Roadman, Inc. then under the ownership of his father, Donald Roadman. Todd purchased the Agency in 1993 becoming the President, which is the position he holds today.